Contact Us - Edfinancial Services

Call Edfinancial Services toll free for general inquiries or phone payments. You can view your account number from the "Home" screen in Manage My Account.

Hours of Operation
Monday - Friday 8:00 a.m. - 11:00 p.m.
Saturday 10:00 a.m. - 2:00 p.m.
Eastern Time
Direct Loans - for account numbers beginning with "F":
Toll Free (general inquiries and phone payments):
1-855-337-6884
FFELP & Private Loans - for account numbers beginning with "C":
Toll Free (general inquiries):
1-800-337-6884
Toll Free (phone payments):
1-866-709-0202
Military Servicemembers:
Speak to our designated Servicemember Liaison:
Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
Media Inquiries
Please visit About Edfinancial Services.

Need to submit a document?
To electronically submit your documents securely, visit Manage My Account and select "Upload Documents" under the "Documents" menu.

Upload Documents Online
Have a question about your student loan account?

Have you tried chatting with Eddie, our virtual agent? Eddie can answer student loan questions, look up general account information, and can connect you with a live agent if necessary.

Please be advised

We are experiencing longer than normal response times (usually 2-3 business days). If you have questions regarding the recent announcement on the student loan forgiveness and extension, please visit https://studentaid.gov/debtrelief for the latest updates.

Email Us Chat Now
Private Loans:
If you have private loans, please visit our Private Loan page to find repayment information regarding your loans, as well as information on how to contact our Private Loan department directly.
Military Servicemembers:
Email: military@edfinancial.com (Please do not include any personally identifiable information such as your social security number or account number in your email.)
Media Inquiries
Please visit About Edfinancial Services.

Send a Letter or Submit Documents
Save time and upload documents online!
Visit Manage My Account and select "Upload Documents" under the "Documents" menu.

Upload Documents Online
For timely posting, please do NOT mail payments to this address.

Direct Loans - submit documents for account numbers beginning with "F" to:
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008

Fax: 800-887-6130 (toll free)
Fax: 865-692-6348
FFELP & Private Loans - submit documents for account numbers beginning with "C" to:
Edfinancial Services
P.O.Box 36014
Knoxville, TN 37930-6014

Fax: 800-887-5936 (toll free)
Fax: 865-692-6386
Military Servicemembers:
Fax: 866-425-2473 (toll free)
Fax: 865-692-6376
Send a Payment
Save time and pay online!
Visit Manage My Account to make a payment online.

Pay Online

Your payment mailing address may be different, depending on your loan program. Please check your billing statement, log into your online account , or contact us to get the correct payment mailing address for your loans.
Direct Loans - send payments for account numbers beginning with "F" to:
US Department of Education
P.O.Box 4830
Portland, OR 97208-4830
FFELP & Private Loans - send payments for account numbers beginning with "C" to:
Edfinancial Services
Department 888055
Knoxville, TN 37995-8055

Would you like to chat with us to ask a question about your student loan account?
Live agents are available during our business hours Monday through Friday, 8:00 a.m. to 11:00 p.m., and Saturday, 10:00 a.m. to 2:00 p.m. Eastern Time.

Chat with Us

Frequently Asked Questions

Find answers to commonly asked questions about student loans, repayment options, and debt management.