Frequently Asked Questions

Find answers to commonly asked questions about student loans, repayment options, and debt management.

Send a Payment

Your payment mailing address may be different, depending on your loan program. Please check your billing statement, log into your online account, or contact us to get the correct payment mailing address for your loans. Learn more about ways to make a payment.

Account numbers beginning with the letter 'F' will have a new payment address effective May 1, 2019. If you are using a bill pay service or mailing a payment, please begin sending payments to the following address. All new bills generated beginning May 1, 2019, will include the new payment address.

Direct Loans - send payments for account numbers beginning with "F" to:
US Department of Education
P.O.Box 4830
Portland, OR 97208-4830

FFELP - send payments for account numbers beginning with "C" to:
Edfinancial Services
Department 888055
Knoxville, TN 37995-8055

Private Loans:
Edfinancial Services
Department 888055
Knoxville, TN 37995-8055
 

Send a Letter or Submit Documents

Use this address to send a letter or to submit documents to Edfinancial Services. You can view your account number from the Home screen in Manage My Account.

For timely posting, please do NOT mail payments to this address.

Direct Loans - submit documents for account numbers beginning with "F" to:
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free)
Fax: 865-692-6348

FFELP Loans - submit documents for account numbers beginning with "C" to:
Edfinancial Services
P.O.Box 36014
Knoxville, TN 37930-6014
Fax: 800-887-5936 (toll free)
Fax: 865-692-6386

Private Loans:
Edfinancial Services
P.O.Box 36014
Knoxville, TN 37930-6014
Fax: 865-692-6336
 

Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.

Email Us

Have a question about your student loan account? Please use this link to our secure form to include your specific account information for a timely response. Please allow 1-3 business days for an Edfinancial representative to process your email.

Send Us An Email

If you have private loans, please visit our Private Loan page to find repayment information regarding your loans, as well as information on how to contact our Private Loan department directly.

Call Us

Call Edfinancial Services toll free for general inquiries or phone payments. You can view your account number from the Home screen in Manage My Account.

Direct Loans - for account numbers beginning with "F":
Toll Free (general inquiries and phone payments):
1-855-337-6884

FFELP Loans - for account numbers beginning with "C":
Toll Free (general inquiries):
1-800-337-6884
Toll Free (phone payments):
1-866-709-0202

Private Loans:
Toll Free (general inquiries):
1-855-366-5755

Military Servicemembers

Servicemembers can contact our designated Servicemember Liaison by either phone or email.

Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
Fax: 866-425-2473 (toll free)
Fax: 865-692-6376
Email: military@edfinancial.com (Please do not include any personally identifiable information such as your social security number or account number in your email.)