Send a Payment
Account numbers beginning with the letter ‘F’ will have a new payment address effective May 1, 2019. If you are using a bill pay service or mailing a payment, please begin sending payments to the following address. All new bills generated beginning May 1, 2019, will include the new payment address.
Important: To avoid significant delays, it is very important to mail your payments to the correct address. Your payment mailing address may be different, depending on your loan program. Please check your billing statement, log into your online account, or contact us to get the correct payment mailing address for your loans.
Direct Loans
Use for account numbers beginning with "F"* |
US Department of Education
PO Box 4830
Portland, OR 97208-4830
|
FFELP & Private Loans
Use for account numbers beginning with "C"* |
Edfinancial Services
Department 888055
Knoxville, TN 37995-8055
|
*You can view your account number from the Home screen in Manage My Account.
How are we doing? We would appreciate your opinion on our customer service survey.
Send a letter or submit documents
Use this address to send a letter or to submit documents to Edfinancial Services.
For timely posting, please do NOT mail payments to this address.
Direct Loans
Use for account numbers beginning with "F" |
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free)
Fax: 865-692-6348
|
FFELP & Private Loans
Use for account numbers beginning with "C" |
Edfinancial Services
P.O. Box 36014
Knoxville, TN 37930-6014
Fax: 800-887-5936 (toll free)
Fax: 865-692-6386
|
*You can view your account number from the Home screen in Manage My Account.
Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.
How are we doing? We would appreciate your opinion on our customer service survey.
Email Us
Please allow 1-3 business days for an Edfinancial representative to process your email.
Have a question about your student loan account? Please use this link to our secure form to include your specific account information for a timely response.
Send Us An Email
Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.
How are we doing? We would appreciate your opinion on our customer service survey.
Call Us
Call Edfinancial Services toll free for general inquiries or phone payments.
Direct Loans
Use for account numbers beginning with "F"* |
Toll Free (general inquiries and phone payments):
1-855-337-6884
|
FFELP & Private Loans
Use for account numbers beginning with "C"* |
Toll Free (general inquiries):
1-800-337-6884
Toll Free (phone payments):
1-866-709-0202
|
*You can view your account number from the Home screen in Manage My Account.
Are you a Military Servicemember? Please select Option 4 when calling our toll-free number to speak with our Servicemember Liaison.
Hours of Operation
Monday - Thursday, 8:00 a.m. - 8:30 p.m.
Friday, 8:00 a.m. - 6:00 p.m. Eastern Time
Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.
How are we doing? We would appreciate your opinion on our customer service survey.
Military Servicemembers
Servicemembers can contact our designated Servicemember Liaison by either phone or email.
Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
Fax: 866-425-2473 (toll free)
Fax: 865-692-6376
Email: military@edfinancial.com (Please do not include any personally identifiable information such as your social security number or account number in your email.)
Hours of Operation
Monday - Thursday, 8:00 a.m. - 8:30 p.m.
Friday, 8:00 a.m. - 6:00 p.m. Eastern Time
Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.
How are we doing? We would appreciate your opinion on our customer service survey.