- Call Edfinancial Services toll free for general inquiries or phone payments. You can locate your account number on your latest statement or in your online account.
- Hours of Operation
Monday 8:00 a.m. - 9:00 p.m.
Tuesday - Wednesday 8:00 a.m. - 8:00 p.m.
Thursday - Friday 8:00 a.m. - 6:00 p.m.
Eastern Time​
- Toll Free (general inquiries and phone payments):
1-855-337-6884
- Military Servicemembers:
Speak to our designated Servicemember Liaison:
Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
- Media Inquiries
Please visit About Edfinancial Services.
- Need to submit a document?
To electronically submit your documents securely, visit your online account.
Upload Documents Online
- Have a question about your student loan account?
Have you tried chatting with Eddie, our virtual agent? Eddie can answer general student loan questions.
Attention:
Please allow 4-5 business days for a response to an email.
Email Us Chat Now
- Military Servicemembers:
Email: military@edfinancial.com (Please do not include any personally identifiable information such as your social security number or account number in your email.)
- Media Inquiries
Please visit About Edfinancial Services.
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Send a Letter or Submit Documents
Save time and upload documents online!
Visit your online account.
Upload Documents Online
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For timely posting, please do NOT mail payments to this address.
Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free)
Fax: 865-692-6348
- Military Servicemembers:
Fax: 866-425-2473 (toll free)
Fax: 865-692-6376
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Send a Payment
Save time and pay online!
Visit your online account to make a payment online.
Pay Online
- Please send all payments with your new account number to:
US Department of Education
P.O.Box 790322
St. Louis, MO 63179-0322
All accounts have now been moved to the new servicing platform. You should have received an email or paper letter notification from Edfinancial, and you can now create your new online account at Edfinancial.com/MyAccount. You will need your social security number and will be asked to confirm demographic information that we have on file for you. Once you log in you will be able to view your new account number under your “Profile” tab.
Chat with a Live Agent is currently unavailable. For faster service, visit Studentaid.gov to see your student loan repayment options and how to apply for a lower monthly payment.