If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.

State of Massachusetts - Ombudsman’s Student Loan Assistance Unit

(888) 830-6277

Martin Luther King, Jr. Day

Our offices were closed on Monday, January 15th, in observance of Martin Luther King, Jr.'s Birthday. Please note this may result in a higher-than-average call volume following the holiday. We apologize for any inconvenience.

Inclement Weather

Please note that several of our offices are closed due to a severe weather event which may impact phone and chat wait times. Call volumes are typically reduced later in the week. Thank you for your patience and understanding.

You can access your account information 24 hours a day by logging into your online account.

• Please note that several of our offices are closed due to a severe weather event which may impact phone and chat wait times. Call volumes are typically reduced later in the week. You can access your account information 24 hours a day by logging into your online account or chatting with our Virtual Agent. Thank you for your patience and understanding.

• Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). You can apply right from your online account, and income documentation is currently not required.

To learn more about the SAVE plan and other student loan benefits, please visit StudentAid.gov.