Frequently Asked Questions
Find answers to commonly asked questions about student loans, repayment options, and debt management.
Send a Payment
Your payment mailing address may be different, depending on your loan program
. Please check your billing statement, log into your online account
, or contact us to get the correct payment mailing address for your loans. Learn more about ways to make a payment
Account numbers beginning with the letter 'F' will have a new payment address effective May 1, 2019. If you are using a bill pay service or mailing a payment, please begin sending payments to the following address. All new bills generated beginning May 1, 2019, will include the new payment address.
Direct Loans - send payments for account numbers beginning with "F" to:
US Department of Education
Portland, OR 97208-4830
FFELP & Private Loans - send payments for account numbers beginning with "C" to:
Knoxville, TN 37995-8055
Send a Letter or Submit Documents
Use this address to send a letter or to submit documents to Edfinancial Services. You can view your account number from the Home screen in Manage My Account
For timely posting, please do NOT mail payments to this address.
Direct Loans - submit documents for account numbers beginning with "F" to:
P.O. Box 36008
Knoxville, TN 37930-6008
Fax: 800-887-6130 (toll free)
FFELP & Private Loans - submit documents for account numbers beginning with "C" to:
Knoxville, TN 37930-6014
Fax: 800-887-5936 (toll free)
Save time and upload documents online! Visit Manage My Account and select "Upload Documents" under the "Documents" menu.
Have a question about your student loan account? Please use this link to our secure form to include your specific account information for a timely response. Please allow 1-3 business days for an Edfinancial representative to process your email.
Send Us An Email
Call Edfinancial Services toll free for general inquiries or phone payments. You can view your account number from the Home screen in Manage My Account.
Direct Loans - for account numbers beginning with "F":
Toll Free (general inquiries and phone payments):
FFELP & Private Loans - for account numbers beginning with "C":
Toll Free (general inquiries):
Toll Free (phone payments):
Servicemembers can contact our designated Servicemember Liaison by either phone or email.
Toll Free: 1-800-337-6884 or 1-855-337-6884 (option 4)
Fax: 866-425-2473 (toll free)
(Please do not include any personally identifiable information such as your social security number or account number in your email.)