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Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Terms of Use

General Information

The Edfinancial Services family of websites is made up of various websites and web pages operated by Edfinancial Services, 298 North Seven Oaks Drive, Knoxville, Tennessee 37922 (an Edfinancial Services "Site").

Your access and use of the Edfinancial Services Sites is subject to the following terms of use ("Terms of Use"). If you do not agree to these Terms of Use, please do not use the Edfinancial Services Sites. If you breach any of these Terms of Use, your authorization to use the Edfinancial Services Sites automatically terminates, and you must immediately destroy any downloaded or printed materials. Edfinancial Services reserves the right to change these Terms of Use without notice. Your use of the Edfinancial Services Sites is subject to the most current version of the Terms of Use posted on the Edfinancial Services Sites at the time of such use. This Terms of Use applies to the Edfinancial Services Sites and does not apply to the content of third parties.

Privacy And Protection Of Personal Information

See the Privacy Policy for disclosures relating to the collection and use of your personal information.

Use of Site/Copyright Notice

Edfinancial Services owns or licenses all materials on the Edfinancial Services Sites ("Materials"). The Materials are copyrighted and/or trademarked, and any unauthorized use of the Materials may violate copyright, trademark, and other laws. You may view and download the Materials only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the Materials or on any copies of the Materials. You may not change the Materials in any way or reproduce, publicly display, distribute or otherwise use them for any public or commercial purpose. Any use of the Materials on any other website or networked computer environment for any purpose is prohibited.

Accuracy of Information and Calculations

Information and calculations appearing on the Edfinancial Services Sites and that may appear in any email or other alerts provided as part of the Edfinancial Services Sites is believed to be accurate, but Edfinancial Services does not guarantee such accuracy. You should independently verify all relevant information and calculations prior to making any educational financing decisions based on such information. Edfinancial Services may change, update or correct all or any portion of the Edfinancial Services Sites and the information and calculations contained therein at any time without notice to you.

Member Account, Password, And Security

If a particular Edfinancial Services Site, or any product or service offered on any the Edfinancial Services Sites requires you to register for a log-in account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Edfinancial Services immediately of any unauthorized use of your account or any other breach of security. Edfinancial Services will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Edfinancial Services or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

Links to Other Websites

Links to other websites are provided solely as a convenience to you. Edfinancial Services does not endorse such sites and is not responsible for their content. If you decide to access any of the sites linked to the Edfinancial Services Sites, you do so entirely at your own risk.

Site Information and Disclaimer

THE Edfinancial Services SITE INFORMATION REGARDING Edfinancial Services PRODUCTS AND SERVICES, INCLUDING THEIR AVAILABILITY, ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Limitation of Liability

IN NO EVENT SHALL Edfinancial Services, ITS AFFILIATES, SUPPLIERS, AND/OR ITS LICENSORS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION OR ANY OTHER CAUSE OF ACTION WHATSOEVER, ARISING OUT OF OR IN CONNECTION WITH THE USE OF INFORMATION AVAILABLE ON THE Edfinancial Services SITES OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM Edfinancial Services WEBSITES. SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Applicable Laws

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to any principles of conflicts law. You agree that any dispute arising from or relating in any way to the Edfinancial Services Sites will be brought exclusively in the Federal or State courts located in the State of Tennessee and you irrevocably agree to submit to the jurisdiction of such courts. You further agree to indemnify, defend and hold harmless Edfinancial Services and its agents and affiliates against any claim, liability, expense or damages arising from or relating to your use of the Site. If any provision of these Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Edfinancial Services makes no representation that Materials, products or services on the Edfinancial Services Sites are available outside of the United States. You may not use, export or re-export the Materials, products or services on the Edfinancial Services Sites in violation of any applicable laws or regulations, including without limitation, United States export laws and regulations.

Trademarks

Edfinancial Services trademarks, logos, and service marks (collectively the "Trademarks") displayed on the Edfinancial Services Sites, including, but not limited to Edfinancial Services, are registered trademarks of Edfinancial Services. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of Edfinancial Services or such third party that may own other trademarks displayed on the Edfinancial Services Sites. Your misuse of the Trademarks displayed on the Edfinancial Services Sites, or any other content on the Edfinancial Services Sites is strictly prohibited. You are also advised that Edfinancial Services will aggressively enforce its intellectual property rights to the fullest extent of the law.

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