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Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Below is a list of forms to assist you in managing your student loan account(s). You will see form options based on loan type - FFELP Loans or Direct Loans.

Many forms are available to be completed electronically through your online account. The forms available on this page are provided in PDF format, and may require Adobe Reader.

Looking for Tax Forms?


Your tax information is available in your online account or via our automated phone system. See more frequently asked questions here.

Sending Paper Forms

If you need to mail or fax your forms, send them to the address or fax number listed below or on the form.

Edfinancial Services
P.O. Box 36008
Knoxville, TN 37930-6008

Fax: 800-887-6130 (toll free)
Fax: 865-692-6348

Save time by using your online account!

Many forms are available to be completed electronically through your online account.

If the form you are trying to submit can be submitted electronically, the option will be available next to the form.

If you need to print and fill out a form, you can still scan and upload it through your online account! This is the quickest way to submit paper forms.

Forms

Income-Driven Repayment Plan Request


Did you know you can apply electronically at StudentAid.gov?
Skip the paperwork and have your application processed faster!

Instructions and information about the Income-Driven Repayment Application

Income Sensitive Repayment Worksheet (FFELP Loans Only)


Servicemembers Civil Relief Act (SCRA): Interest Rate Limitation Request

Unemployment Deferment


Economic Hardship Deferment


In-School Deferment


Graduate Fellowship Deferment


Rehabilitation Training Deferment


Parent Plus Borrower Deferment


Military / Post-Active Duty Deferment


Temporary Disability Deferment


Cancer Treatment Deferment

General Forbearance Options


Student Loan Debt Burden Forbearance


Mandatory Forbearance


Teacher Loan Forgiveness Forbearance


AmeriCorps (CNCS) Forbearance

PDF File English

Public Service Loan Forgiveness (PSLF) & Temporary Expanded PSLF (TEPSLF) Certification & Application


Learn how to apply online at at StudentAid.gov/publicservice, visit the PSLF Help Tool or learn more about TEPSLF.

Learn more about this discharge option.

Teacher Loan Forgiveness Application


Learn more about this discharge option.

Total and Permanent Disability


Learn more about this discharge option.

False Certification (Disqualifying Status)


False Certification of Ability to Benefit


False Certification (Unauthorized Signature/Payment)


School Closure


Unpaid Refund Discharge Form


Spouses and Parents of September 11, 2001 Victims

Information Release Form

Need help?

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Representatives are available Monday 8am - 9pm, Tuesday - Wednesday 8am - 8pm, Thursday - Friday 8am - 6pm Eastern Time

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