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Remediation Refunds

If you were recently notified that your student loan account was placed into an administrative forbearance for the months of October through December 2023, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

Important Updates

News of Note

Explore affordable repayment plans, including the new Saving on a Valuable Education (SAVE) Plan (formerly the REPAYE plan). To learn more about the SAVE plan and other student loan benefits, use the Loan Simulator Tool at StudentAid.gov.


Be on the Lookout for Updates

In Spring 2024, you will see improvements to your experience in managing your federal student loans. Beginning March 11, 2024, we will release updates to the look and feel of our website and you will then need to visit us at our new web address, Edfinancial.StudentAid.gov. Additionally, our emails will now come from .gov email addresses. 

Loan Holder Privacy Notices

To understand what type of information your student loan provider collects, and what they do with this information, please read the appropriate Privacy Notice for the holder associated with your loan(s) by clicking on the link(s) below.

If you would like us to mail you a copy of your loan holder’s privacy policy, please call us at 1-800-337-6884.

The forms available on this page are provided in PDF format and require Adobe Reader.

Read the Privacy Notice for Department of Education owned loans.

Federal Student Aid Federal Student Aid

Read the Privacy Notice for federal loans made by a lender, such as a bank or credit union.

Arkansas Student Loan Authority (ASLA) Arkansas Student Loan Authority (ASLA)
Cadence Bank Cadence Financial Corporation
cPort Credit union cPort Credit Union
CSLF Connecticut Student Loan Foundation (CSLF)
Edfinancial Services
First Bank FirstBank
First Farmers First Farmers & Merchants Bank ("First Farmers")
First Horizon National Corporation First Horizon and First Tennessee Family
First Security Bank First Security Bank
NTHEA HESC Higher Education Servicing Corporation(HESC)/North Texas Higher Education Authority (NTHEA)
HSBC HSBC
IDAPP The Illinois Designated Account Purchase Program
Indiana Wesleyan University Indiana Wesleyan University
Katahdin Federal Credit Union Katahdin Federal Credit Union
LELA Louisiana Education Loan Authority
MES Maine Education Services (MES)
National Education National Education
National Louis University National Louis University
Nelnet Nelnet
Oxford Federal Credit Union Oxford Federal Credit Union
Redstone Federal Credit Union Redstone Federal Credit Union
SIS Sanford Bank (SIS)
Seaboard Federal Credit Union Seaboard Federal Credit Union

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